Return Policy
Returns can be made for repairs only. We will not accept returns for refunds.
Repairs
We offer a 3 month warranty for free repairs for any mistake we, as the builder, made. Such as wrong sizing of the head, hands, feet, body, etc... All you need to pay is shipping when you ship to me. I will pay shipping back to you.
This does not include damage done while shipping or inflicted while in the buyers possession do to wear and tear or neglect. We do, however, offer any repairs for any suit or suit part at anytime after purchasing (or after the 3 month warranty has expired) for a fee. Shipping both ways needs to be paid by the buyer plus any repair costs. Please include pictures and description of the damage in order to get a quote for fixing the item or suit.
Refunds
After your suit has begun construction, we reserve all rights to refuse refunds. In most cases we will refund you up to your 50% non-refundable deposit. If work has been started, we will also take out money for time and labor costs. We are not obligated to give full refunds at any time.
If you are in need of a refund, as stated above, we will issue a refund minus the 50% non-refundable deposit plus time and labor costs. Once refunded, you will not be allowed to receive the commission in progress, since you have not paid in full and therefore you forfeit your commission. If you are hurting for money, please contact us, we are more then happy to let you extend the payment plan. (We won't return money then accept payments later, all returns are final and you will have to re-commission your order)
Please note: I am not obligated to give full refunds for any item such as tails, hand paws, feet paws, and arm/leg sleeves once the item has been started. Once the item has been started on, the money has been used and refunds will not be given. (In the case that the buyer has given me a down payment and backs out before giving the full amount owed, no refund will be given and anything that has been started will be finished and sold
K&N Productions
Your characters, our creations, together we make dreams reality